Nay Palad GmbH will send their products using DHL or DHL Express. Thereby, the risks of transportation shall be on the shipper. Please note that deliveries on Saturdays will not be possible. Please note that using packaging centers as delivery address cannot be accepted.
The merchandise shall be ready for shipment on the day after the order has been placed. The delivery shall be made from the warehouse within 1 to 5 business days to the delivery address specified by you depending on the choice of the manner of shipment and the delivery location, to the extent not otherwise agreed upon with you. Any potential hindrances may, of course, result in delays of up to seven days.
Germany DHL Standard: 5,00 € (5-7 workdays)
Germany DHL Express: 15,00 € (1-2 workdays)
Germany DHL Standard (>200EUR): 0,00 € (5-7 workdays)
Europe DHL Standard: 15,00 € (7-14 workdays)
Europe DHL Express: 50,00 € (3-5 workdays)
International DHL Standard: 25,00 € (7-14 workdays)
International DHL Express: 50,00 € (5-7 workdays)
* For shipping costs to delivery sites inside of Germany and the European Union, a shipping price including value added tax is involved. The shipping prices for Switzerland, Norway and the United Kingdom (third countries) as well as every country outside of the European Union are understood to be exclusive of value added tax.</>
**Delivery shall be made on the following business day by noon for orders received by noon between Mondays and Fridays (with the exception of legal holidays).
The time for delivery to countries requiring customs fees shall be two to four business days. We refer to the fact that we shall bear the costs for door-to-door delivery, the insurance of the merchandise and the costs of the accompanying documents. In this, import taxes as well as any customs duties that might arise shall be invoiced separately to the receiver by the delivery company (DHL). Please not that any potential foreign bank fees must be borne by you. The prices specified for the articles involve net prices for all deliveries to third countries.
As a consumer, you may cancel your order within 14 days after receipt of the merchandise and return the product ordered or exchange it for another size. Your cancellation does not require justification.
Please use the return documents approved by us: download here. The use of the return documents is certainly not a requirement for the exercise of your right of cancellation. If you cannot assure return of the merchandise received in part or in an impaired state, you will have to compensate us for the value correspondingly. You will find our entire instructions regarding cancellation here.
We will immediately return the purchase price paid by you in advance upon receipt of your return. You will receive the compensatory amount depending on the form of payment as a credit to your account (payment in advance or immediate wire transfer), to your PayPal account (PayPal) or to your credit card account (credit card).
Please contact our customer service department regarding question about return procedures: Email: email@example.com
Please note that exchanges can only be made for the same article in another size, to the extent that such are available.
The returned merchandise must be sent to us in DHL packages. Please use the DHL return documents and freight documents found in the package for this purpose.
Nay Palad GmbH will pay the shipping costs for the return in this manner. Please also fill out the return and exchange forms and attach them to your return.
1. Depending the manner of shipment chosen, the DHL or UPS retrieval service will be available to you for the return.Shipment by DHL Paket: You may simply take your package to the nearest post office, DHL Packstation or DHL Packetbox for order inside of Germany sent by DHL Paket. To locate a collection point close to you, click on the following link: http://standorte.dhl.de/LocationSearch?loctype=outlet&template=dhl&lang=en.
2. We will pay for the return shipment, if the terms indicated above have been complied with. Nay Palad GmBH shall not be responsible for articles that have not been returned in the manner described above.